Returns

Guarantee
We have a NO Quibble Guarantee, We are all individual & we have endeavoured to make a variety of products, these may not suit everyone. If your product does not suit your skin, please contact us using our web site contact form, or call 0113 2560861 before returning it within 7 days of receipt with your comments for a full refund(delivery cost excluded).

Cancellation of order
You have the right to cancel your order within seven days of placing it with us, or seven days of receipt of the goods (whichever is the longer) but any goods may be returned within 14 days from the day they are received providing they are unopened and unused. If they are unopened and unused or you cancel your order before we send out your parcel, we will be happy to refund your full payment, excluding return postage costs (if applicable). This is in addition to your statutory rights.

We will be happy to replace any faulty goods or redress any errors that we have made in connection with an order.

We will not accept any responsibility for loss or damage to goods returned until they are received at our address 19 St Peters Mount, Leeds LS13 3NF, and we strongly recommend that returns are sent by Recorded Delivery or some other means of tracked delivery system.
Customers are responsible for the cost of returning the goods to us. Please note, we do not refund any carriage charges paid.

Lost or Damaged Goods
If your product is lost or damaged in transit, please contact us in by phone or email info@rowanmoon.co.uk. In the case of damage please contact us within 48 hours of receipt.